CASE STUDIES

• Altcom ltd
• Infoteam
• Microcomms Ltd
• Piran Technologies
• Spider Eye Ltd
• Stralfors plc

REPORTS

• Creative Value
• Penwith Cultural Industries Study
• The New Entrepeneurs

ICT & media

Infoteam International Services has built an enviable reputation since 1997, when the company became the main technical repair and remanufacturing centre for Sony Computer Entertainment Europe.

For one thing, it's succeeded in retaining this prestigious contract - quite an achievement in the fearsomely competitive outsourcing market. Indeed, so impressed was Sony by Infoteam's performance with the PS2 console that it also awarded the company a contract for the PlayStation Portable.

As the relationship with Sony has deepened, Infoteam has enhanced its core offering of technical repair to include logistics, warehouse, technical call centre and disposal services to add value to the customer in all areas of After Market Services. This proposition is attractive to the market, and has helped Infoteam to expand its customer base with manufacturers, retail partners and brands including Sky, Comet, Netgem, Frankin Electronics and other global brands coming on-line later in 2005.

Previously based in Uxbridge, West London, in early 2005 Infoteam announced its decision to relocate to Cornwall. It was no stranger to the county, having operated a technical repair facility at Bodmin for a number of years. Its new headquarters are at St Columb Major Business Park - conveniently sited just off the A30 and only five minutes from Newquay Airport - and includes 23,500 square feet of purpose-built factory space. Within this facility Infoteam have built a state of the art clean room that will be used to repair flat panel screens and other devices, as well as the new PlayStation Portable. Demand is expected to be strong as the market ramps up.

This new facility in St Columb Major gives a clear message to both existing and potential customer alike - Infoteam is confident of strong demand for its services into the future, it has confidence in its ability to grow, and it is confident that the region can provide a flexible and competitive labour force to support future growth.

Glen Coffey, Infoteam's dynamic Chief Executive, sees Cornwall as an "ideal environment from which to expand, where substantial investments can be put to best effect rather than draining away in overhead costs."

Infoteam thought long and hard before opting for Cornwall, considering a variety of locations in Europe and beyond. In the end, however, it was unable to find anywhere to match Cornwall's unique combination of workforce skills, low costs and dedicated business support.