CASE STUDIES

• Omnis FX
• Roskear Holdings
• Outside the Box
• Add Juice
• AG Design
• Altcom Ltd
• Atlantic FM
• Business Cornwall
• Channel Computing
• Clarity
• Design for Sport
• German IT Development
• Go24
• InfoTeam
• IntoArt Solutions LLP
• Leap Media
• Luminate Marketing
• Niddocks
• Richard Quick Design
• Seed Brand Communications
• Unique Media
• Webfooted Designs
• Wild Card PR

REPORTS

ICT and Media

InfoTeam International Services has built a enviable reputation since 1996 when the company became the main assembly and repair centre for Sony UK and Sony Entertainment Europe. For one thing it's succeeded in retaining this prestigious contract - quite an achievement in the fearsomely competitive outsourcing market.

So impressed was Sony by InfoTeam's performance that it asked the company to set up a fully integrated, multilingual contact centre to provide technical help and customer services for the Sony Playstation throughout Europe. InfoTeam now offers a range of customer relationship management (CRM) and logistics services to big-name clients - everything from warehousing and distribution to call-centre support.

Previously based in West London, in early 2005 InfoTeam announced its decision to relocate to Cornwall. They were not strangers to the county, having operated a facility at Bodmin for a number of years. The new headquarters are at St Columb Major Business Park - conveniently sited just off the A30 and only five minutes from Newquay Airport - and includes 23,500 square feet of purpose-built factory space.

Anyone thinking that the move marks a downsizing of the company's ambitions would be way off the mark. Glen Coffey, InfoTeam's dynamic chief executive, sees Cornwall as an ideal environment from which to expand, where substantial investments can be put to best effect rather than draining away in overhead costs. "In the next five years we'll be looking for acquisitions and organic growth," he says, describing how InfoTeam expects to be generating annual sales of more than £10 million by 2007.

InfoTeam thought long and hard before opting for Cornwall, considering a variety of locations in Europe and beyond. In the end, however, it was unable to find anywhere to match Cornwall's unique combination of workforce skills, low costs and dedicated business support.